Main Duties
Receive, analyze and classify tickets
Use the effective escalation procedures and feedback loops.
Stay in active monitoring for the status of the tickets
Qualifications and Education Requirements
BA or BSc Degree
Minimum 1 year experience in customer service
Excellent telephone manner
Very good English – both written and verbal
Excellent communication skills both written and verbal
Proactive nature and good initiative with the ability to solve problems
Our company benefits:
Competitive packages.
Social insurance.
Medical insurance.
Mobile and broadband data allowances.
Interested applicants shall send their CVs on quoting First line Support representative in the Email Subject.
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