Urgently required for ICT Department

We are looking for a bright ( Technical Support Engineer - technical application specialist - System Administrator ) for american international school in new Cairo.

Responsibilities:

Technical Support Engineer ( job code IT-01)

Take ownership of Colleagues issues reported and see problems through to resolution.

Research, diagnose, troubleshoot and identify solutions to resolve Colleagues issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Provide prompt and accurate feedback to Take ownership of Colleagues issues reported and see problems through to resolution.

Research, diagnose, troubleshoot and identify solutions to resolve Colleagues issues.

Ensure proper recording and closure of all issues.

Prepare accurate and timely reports.

Document knowledge in the form of knowledge base tech notes and articles.

Requirements:

BS degree in Information Technology, Computer Science or equivalent.

Proven working experience in enterprise technical support.

Basic knowledge of Microsoft systems, utilities and scripting.

Strong problem-solving skills.

Excellent client-facing skills.

Excellent written and verbal communication skills.

Responsibilities:

Technical application specialist ( Job code IT-02 )

Provide day-to-day support of Measurement and Operations Applications software in a highly collaborative team environment. Responsibilities include:

Existing system support.

Interfaces between in-house and 3rd party systems.

Bug fixes and enhancement request deployments.

Translating older technology to new systems.

Provide secondary support for Operations Applications software as well as 3rd party software.

Work directly with users to discover and understand their needs and with IT personnel to translate those needs into effective system solutions.

Stay abreast of related technology and recommend future system enhancements, software purchases or system upgrades.

Provide technical input to assist in development of project plans through detailed work breakdown structures and timeline estimates.

Effectively applying standard methodology.

Providing timely production support to requests reported by the Colleagues.

Ensuring production support issues receive proper level of attention and communication.

Minimizing exposure and risk to loss of data integrity.

Sharing knowledge with other team members assisting in their growth and development.

Ensuring customer change requests are completed in a timely manner.

Providing timely updates of existing workload for communication to manager and Colleagues.

Maintaining adherence to all procedures and mandated regulations
Actively participating in team and Colleagues meetings.

Requirements:

Bachelor’s degree, Computer Science or IT business related.

Strong interpersonal and team skills including the ability to positively interface with vendors and contractors, IT, user management, and peers.

Good organization skills with ability to prioritize and handle multiple tasks and projects concurrently while achieving deadlines and effectively communicating project status.

Be a proactive, solution-oriented self-starter with the ability to quickly assemble the big picture.

Possess a strong sense of urgency.
Effective oral and written communication skills, including strong technical communications skills to effectively interface with Measurement, Operations and IT Personnel. Must be able to translate technical solutions into business solutions.

Good analytical and problem-solving skills including crisis management and resolution.

Prefer education field knowledge and experience, especially with applications (RENWEB).

Significant knowledge of client server and internet systems architectures
Understands browser specific compatibility issues.

Microsoft Certification a plus.

Responsibilities:

System Administrator ( Job code IT-03 )

Collaborates and communicates with peers, Colleagues and leaders , capacity, patch level and overall status of systems.

Provides technical recommendations and solutions for how to meet business problems.

Applies the patches and upgrades for systems, and performs system checkout and verification of change.

Implements new systems and retires older equipment.
Develops and follows change management documentation including back out plans.

Documents system changes through change management, team process and procedures, configuration management databases and system diagrams.
Collaborates and communicates with other IT groups to stay informed of changes and developments that may impact the production, and development systems.

Optimizes current processes and develops new processes as required.
Assists in establishing performance metrics and measurement and reporting of established metrics.

Provides level 2 or 3 support.

Writes technical specifications for purchase of hardware and systems software.
Makes recommendations for software/hardware based on research in support of procurement efforts, when appropriate.

Builds servers and new system implementation.
Troubleshoots network, storage, server, cabling, database, operating system and application elements of a system.

Acts as a liaison and advocates for systems and the tools, processes, and procedures necessary throughout the lifecycle of technology.

Administers and implements security processes and procedures.

Monitors the performance and availability of systems.

Documents policies, procedures and systems architecture.

Requirements:

Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines.

Ability to communicate effectively verbally and in writing and fluently in English.
Ability to analyze information and use logic and process to address work-related issues and problems.

Ability to troubleshoot with a group and be an active participant during large technology conversations.

Ability to be careful and thorough about detail.

Ability to function effectively under pressure and deadline oriented project demands as well as manage multiple initiatives.

Ability to meet deadlines.

Ability to multi-task and prioritize.

Ability to organize well.

Ability to perform oral presentations with good quality.

Ability to perform well in team environment, with staff at all levels, to achieve business goals.

Ability to troubleshoot existing applications.

Ability to think critically and work independently to meet objectives.

Ability to work proficient with Microsoft Word and Excel. Required Education/Experience:

Associates Degree in a technical field or an additional year of experience

3 yrs System Administration experience in a Windows environment

3 yrs experience with backup software and methodologies

1-2 yrs of enterprise IT tools and enterprise IT team experience

1 yr of system documentation experience

Experience with the implementation and administration of VMware

Hands on experience with storage, backup and system monitoring technologies

Demonstrated server/hardware experience with HP, IBM, and/or Dell products

Demonstrated knowledge of Windows 2008 - 2012

Basic knowledge of networking and TCP/IP

Kindly be notified that job code and title should be written as subject ( only applied criteria will be considered IT-01 - IT-03 for male IT-02 Female