Offshore Customer Service Call Center Agent

Job Description:
- Answer phones and respond to customer requests.
- Follow-up on customer inquiries not immediately resolved.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Complete call logs and reports.
- Maintains call center database by entering information.

Job Qualification:
- English is a Must spoken and written.
- 2 year’s Experience as a call center agent.
- Post or Under graduate.
- Able to work in shifts.
- Customer Service.
- Listening Skills.
- Phone Skills.
- Verbal Communication.
- Building Relationships.
- Multi-tasking.