Customer Service Agent

A Customer Service Agent for the ADSL Service is: • Dealing directly with customers either by telephone, electronically or face to face • Responding promptly to customer inquiries • Handling and resolving customer complaints • Obtaining and evaluating all relevant information to handle inquiries and complaints • Keeping records of customer interactions and transactions • Recording, on the system, details of inquiries, comments, complaints and actions taken • Communicating and coordinating with internal departments • Following up customer complains.. • Alerting the supervisor of problems in customer calls. A Customer Service Agent is: • Dealing directly with customers either by telephone, electronically or face to face • Responding promptly to customer inquiries • Handling and resolving customer complaints • Obtaining and evaluating all relevant information to handle inquiries and complaints • Keeping records of customer interactions and transactions • Recording, on the system, details of inquiries, comments, complaints and actions taken • Communicating and coordinating with internal departments • Following up customer complains.. • Alerting the supervisor of problems in customer calls. • Forwarding the cancellation requests to the suspended department