- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- installing and configuring computer hardware, software, systems, networks, printers, scanners and more
- Perform data backups and disaster recovery operations.
- responding to breakdowns
- investigating, diagnosing and solving computer software and hardware faults
- repairing equipment and replacing parts
- conducting electrical safety checks on computer equipment.
- Shift and on-call work may be required, particularly where computing equipment is in continual 24-hour operation.
- talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- responding within agreed time limits to call-outs
- prioritizing and managing many open cases at one time
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