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Title: Customer Service Representative Location: Rabaa Eladawya, Cairo, Egypt Job Type: Full Time Position Shift time: Morning shift 9:00 AM to 5:00 PM Night Shift 5:00 PM to 01:00 AM Experience: Is a plus Level of Education: High school diploma or GED; or three months related experience and/or training; or equivalent combination of education and experience. Salary: 1000 L.E Starting Date: ASAP Number of Openings: 2 Persons Lebanese Or Syrian who live in egypt Job Description/Requirements —Serves customers by providing product and service information; resolving product and service problems. Duties Attracts potential customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Skills / Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Multi-tasking, English conversational and written language) |
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