Customer Service Representative

Key account for all monthly collection Accounts
Full Responsibility on CSO sheet
Day by day CSO targets for collection
Handling any customer objections avoid collection
Monitoring her CSO sheet (Appointment – Self – Pending – Tech Problem – Easy/Self Collection)
Full Responsibility on volume of accounts upon any requests
Control on D/L accounts till being collected or Invalid
Focal point of contact with OPS team supporting operation cycle
Face to face communication with any incoming customer applying for requests