Service Engineer

Description  Main activities will be onsite within the industrial sector machinery.  Understands and follows departmental policies, procedures, guidelines, and standards.  Works closely to provide all business units with relevant technical support and after sales services for their customers.  Provides customers with the first level of support within service level agreements  ensuring product installations, software implementations, warranty, and after sales services are effectively achieved.  Checks pre-installation requirements and site preparations for new equipments installations.  Promptly reports any customer raised concerns or complaints to management team.  Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction.  Attends technical courses needed to achieve unit certifications.