Customer Service in contact centre

Life Concept Group “Training Center” is seeking Customer Service in contact centre.
Company’s Brief:
Life Concept Group is a human development company that provides training in the following fields:
• Religious sciences and the Holy Quran
• Languages
• Soft skills
• Kids tailored programs
• Computer
• Multimedia
Qualifications and Required Skills:
• Multi-Tasking skills
• Scheduling and Coordination skills
• Ability to think quickly and logically to ensure expedient response to customer inquiries.
• Shall have ability to work with patience and courtesy in customer relations.
• Selling Skills
• Accuracy
• Fluency in English (Written and Spoken)
Main Duties:
• Receive and handle customers’ issues over the telephone, including billing inquiries, sales opportunities
• Respond to customer correspondence in appropriate manner.
• Accurately enter order information, including updating of customer accounts, telephone and contact numbers.
• Promote sales by explaining available services.
• Use provided training materials and job tools to quickly and accurately resolve customer issues.
• Coordination for training schedule.
Experience
2 - 5 years in filed
E-Mail Subject (CS001)