•Receives trouble calls on equipment and diagnoses problems. •Monitors system-processing activities by observing computer console, peripherals, input, and output to ensure maximum throughput of data. •Performs local and remote testing on equipment, including running computer programs to diagnose faults. •Performs equipment repair, builds cables, replaces boards and components to identify or remedy failures. •Performs all functions required to prepare and install microcomputers and related Equipment, including connections to the data communications network. •Assists in preparation and installation of software and peripheral devices. •Assists in the diagnosis and resolution of software problems. •Prepares and coordinates sending equipment out for repair. •Orders and inventories spare parts, including stripping surplus equipment for usable parts. •Evaluates requests for microcomputer services, develops alternate proposals, and recommends new applications. •Develops system specifications, writes and tests programs, and compiles support Documentation and manuals. •Implements systems and provides for ongoing maintenance and enhancements. •Trains users in the basic operation and maintenance of microcomputers and related components. •Assists in the development of proposals for the procurement of information systems and services.
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