Call Center Agent

Call center Agent
A leading company in sweets trading located in Alexandria is looking for qualified call center agents with experience not more than 2 years .
Work location: Alexandria – Smoha
Salary: from 900 L.E – to 1100 L.E + variables based on experience and skills
Age: 22-27
Languages English is a must
Call center Agent Job description
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Call Center Representative Job Duties:

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Reply to customer’s inquiries through social media channels.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Follow up with customers to know feedback for company presented services

Call Center Representative Skills and Qualifications:

Good English , Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal confidence, Problem Solving, Multi-tasking
C.V to be send with A Cover letter on the below E-mail address , C.Vs without Cover letters won’t be accepted.