customer service

Main Job Tasks and Responsibilities

deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle inquiries and complaints

perform customer verifications

process orders, forms, applications and requests

direct requests and unresolved issues to the designated resource

manage customers’ accounts

keep records of customer interactions and transactions

record details of inquiries, comments and complaints

record details of actions taken

manage administration

communicate and coordinate with internal departments

follow up on customer interactions
Education and Experience

High school diploma, general education degree or equivalent

knowledge of customer service principles and practices

knowledge of relevant computer applications

ability to type

knowledge of administrative procedures

numeric, oral and written language applications

product knowledge
Key Competencies

interpersonal skills

communication skills - verbal and written

listening skills

problem analysis and problem-solving

attention to detail and accuracy

data collection and ordering

customer service orientation

adaptability

initiative

stress tolerance