Freelance Customer support representative (CSR)

Location: Home based (remote)

The CSR serves customers by providing product and service information; resolving product and service problems.

The CSR has the following tasks:
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
- Provides support by email, chat and/or phone (as requested by the project)
- Ensures quality of his/her answer by proofreading his messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Collect information about the product and escalate it to the developer
- Attends meeting with client if needed
- Keeps his/her computer clean and protected to avoid and prevent security issue (Antivirus and firewall activated and up to date)
- Ensure work computer is up to date and can run requested software
- Assists team members to find answer
- Helps forming new agent if requested
- Works with QA Specialist to improve quality of services and products

QUALIFICATIONS
- Interest in video game
- Excellent linguistic skills both in English and Arabic